FAQ

1. How do I personalize my necklace?

Once you’ve selected your design, enter your desired name or text in the “Personalization” field on the product page. Double-check spelling and font choice before adding to cart—each piece is custom-made to your specifications!

2. What font options are available?

We offer a variety of script and block-style fonts. Simply enter the font number (e.g. “Font #9”) alongside your text. If you need help choosing, hover over the font selector for a live preview. Font and chain-length details are available in the product images—just pick the options that suit you from the “Font Chart” and “Necklace Chart” photos.

3. How long does production take?

Our skilled artisans handcraft every necklace in our New York atelier. Typical turnaround is 48 hours from order placement to shipment—so you’ll see your tracking number within two business days.

4. What are your shipping options?

  • Standard (48 hrs): Ships within 2 days via USPS Priority

  • Next-Day Dispatch: Available for rush orders (select at checkout)
    All U.S. orders include a tracking number and delivery confirmation.

5. What is your return policy?

We gladly accept returns on any order within 14 days of delivery—no questions asked—because each piece is personalized just for you. As a small artisan workshop, every order means the world to us, and we truly hope you won’t need to send yours back. However, if you do, please note that for hygiene and personalization reasons we must destroy returned pieces, so we appreciate your understanding. Should there ever be a defect or error on our part, we’ll happily replace or remake your necklace at no extra charge. Just contact our support team within that 14-day window and we’ll take care of you!

6. Do you ship internationally?

Yes! We ship worldwide via USPS and UPS. International delivery times vary—typically 3–5 business days. Customers are responsible for any customs or import duties.

7. What materials do you use?

All our necklaces are available in solid 14K gold or 14K gold-plated finishes—each in yellow, white, or rose. We pair them with nickel-free clasps and high-quality chains built to last a lifetime.

Please be sure to read each product’s full description carefully, as we include special details unique to every piece just for you!

8. How do I choose the correct chain length?

  • 14 in (35 cm): Age 5 & under

  • 16 in (40 cm): Age 6–18

  • 18 in (45 cm): Most popular for women

  • 20 in (50 cm) & up: For longer layers or men’s styles
    Refer to our chain length guide on the product page for detailed fit tips.

9. Can I change my personalization after ordering?

If you need to correct a typo or change your font, please email us within 2 hours of placing your order at WhatsApp Line. After production begins, changes cannot be guaranteed.

10. Do you offer gift packaging?

Absolutely! Select our Gift Wrap option at checkout to receive your necklace in a luxury box with tissue and a personalized note card—perfect for birthdays, anniversaries, or special occasions.

11. How can I contact customer support?


 

 
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